Archive for November 10th, 2008
Telemarketing Turnover: Game Over!
Telemarketing Turnover: Game Over!
A large metropolitan newspaper has a 300 seat call center.
Every 90 days, on average, it turns over every one of those seats. Its annual telemarketer turnover rate is 400%, costing an estimated six million dollars. Twelve hundred new people have to be recruited, trained, and terminated to enable this behemoth to simply [...]
Posted: November 10th, 2008 under restaurants, seattle.
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